PATIENT CARE

Shekhar Hospital is 100 bedded multi-speciality hospital. The hospital has 41 Private Rooms which includes - two Deluxe, twenty five Private, fourteen Semi Private rooms. Patients are admitted in their preferred rooms (when rooms are vacant). In case of critical conditions patients are admitted in ICU (16 beds) or HDU (16 beds) or General (14 beds) or SICU (13 beds).

Room Tariff

Just walk into the reception and our front office staff will guide you for the admission processes. A Unique Identification Number (UID) for the patient will be generated, which will be maintained and stored by the hospital for future references. The front office staff will also draw out an estimate and assist you in your decision of selecting the suitable room.

Further, you’re required to make an advance payment, which will be adjusted at the time of discharge clearance. For payment, you may opt for the cashless route but will have to visit the insurance desk / TPA desk for the hospitalization of the patient. Meanwhile, our staff will escort the patient to the allotted room/bed and you can leave your worries to feel comfortable.

Shekhar Hospital is 100 bedded multispecialty hospital. The hospital has 41 Private Rooms which includes - two Deluxe, twenty five Private, fourteen Semi Private rooms. Patients are admitted in their preferred rooms (when rooms are vacant). In case of critical conditions patients are admitted in ICU (16 beds) or HDU (16 beds) or General (14 beds) or SICU (13 beds).

• Hospital has a website through which online payment registration for OPD & fixing appointments with doctors and for downloading their investigation reports while sitting at home is now possible.
• The hospital has introduced a health cum insurance card to benefit its customers
• Hospital has installed display screens on every floor giving information about the patients admitted to the hospital.
• Cafeteria- the hospital has a in-house cafeteria to help its customers meet all the dietary requirements.
• Prayer Room - For all the religions.
• Security Measures - all round safety measures like fire extinguishers, sprinklers, smoke detectors are placed wherever required to take care of the customers.
• Ambulance – Free Ambulance service within the city of Lucknow
• ATM – For instant monetary support, the hospital has ATM facility within hospital premises.
• Pharmacy – 24 x 7 chemist shop in the hospital.
• Parking - An ample parking space in the vicinity and around to ease out customers’ hospital visit
• Connectivity – the hospital is well connected and is located in the heart of Lucknow
• Payment Methods - All kinds of credit/ Debit card payments made through VISA, or Master Card is accepted. You can also make payment to us, through cash. Customers can also make payments through online transfers.

We value your family and friends because we know how much they mean to you. We recognize that they are an important part of your recovery process.

• For the comfort of all our patients, we request you to limit your visitors during visiting hours
• Please note that visitors may be restricted according to a patient’s medical condition and/or special needs.
• At the time of admission, you will be issued passes for attendants and visitors. Please request your attendant and visitors to wear/display these passes while in the hospital premises. In case of loss of the pass, you may get in touch with the Concierge Desk located in the hospital main entrance.
• Visits by children under the age of 12 are not allowed on patient floors. This is to protect children from catching any infection.
• Sanitise hands before and after visiting.
• Use of mobile phones is prohibited where critical medical equipment and patient monitoring systems are in operation. Please read and follow all posted signs about the usage of cell phones, only in approved areas. If you must use your cell phone in approved areas, please speak in a soft tone so that other patients are not disturbed.

Patient & Attendant Responsibilities

As a patient or attendant, you are responsible:

• For keeping appointments, being on time for appointments, and calling your doctor/hospital if you cannot adhere to the appointment timing.
• For providing complete and accurate information, including your full name, address, telephone number, date of birth, particulars of next-of-kin and insurance company/TPA/employer, past illness, and medication details wherever required.
• For actively participating in your treatment plan and to keep your doctors and nurses informed of the effectiveness of your treatment.
• For your valuables. Please leave your at home and only bring necessary items.
• For treating all hospital staff, other patients and visitors with courtesy and respect; abide by the hospital rules and safety regulations; be considerate of noise levels, privacy and number of visitors; and comply with the ‘No Smoking’ policy.
• For understanding all instructions before signing the consent forms.

All Intensive Care Units (ICUs) areas are restricted areas. Visitors are requested to adhere to protocol and wear isolation gown, mask, gloves, shoe covers and use hand sanitiser available at the hospital before and after entering these areas.

• To minimise the risk of infection, only one attendant at a time is allowed for a maximum of 10 minutes. Visitors are requested to wait for their turn to enter these special zones.
• It is expected that visitors will:

1. Not visit if the visitors are sick.
2. Comply with safety and security procedures.
3. Wear and display their visitor identification card at all times while in patient/restricted areas.
4. Leave the hospital during a disaster or fire alarm.
5. Patients are the responsibility of the hospital and will be rescued as per an evacuation plan.
6. Act in a respectful manner.

• Unacceptable behaviour includes but is not limited to:

1. Unreasonable interference with a patient’s plan of care.
2. Harassment of any kind, including inappropriate telephone calls to a staff member.
3. Use of loud, threatening, abusive or obscene language.
4. Use of physical violence or acting in a threatening manner towards staff.
5. Arriving under the influence of drugs or alcohol.
6. Damage to hospital property.
7. Theft.
8. Possession of weapons or firearms.
9. Disturbance to other patients.